Your Local Expert Virtual Assistants
Business Productivity Solutions
Delivering high value and high performance Productivity Support Solutions. We take pride in our customer experience, taking the time to hear and understand our customer so we can provide higher value.
- C-Suite & Board of Directors Partnership
- Data, Content and Process Partnership
- Project Management Partnership
- Tailored Operational Partnership
Customer Journey
Over the years we've had the privilege of working with many organisations. Take a read of the customer journey storyboards we've collated.
Request a proposal
We like to meet you, so you can meet us and know that we're a great fit before we start. We value our partnerships and the way we work is enhanced by hearing and understanding you. We're here for you and we're available for you. After our initial meeting, we'll forward a proposal tailored to your key productivity objectives, with our fee structured in alignment with these objectives.
Capability and Capacity
We take pride in delivering exceptional customer experience. To maintain the highest standards of quality and ensure unparalleled dedication to each client, we follow a unique approach. We believe that every client deserves our full attention and personalized assistance. To achieve this, we've designed our onboarding process to be meticulous and thorough. We intentionally limit the number of customers assigned to each of us. Why? Because we are committed to going above and beyond to meet your needs.
By onboarding only a small set of customers for each of our virtual assistant team members, we ensure that our team has more than enough capacity to cater to your changing requirements. This approach allows us to:
Prioritise Your Productivity for Success
Our virtual assistants can dedicate ample time and focus to understand your goals, preferences, and work style. This individualised attention empowers us to deliver tailored solutions that truly make a difference in your day-to-day productivity.
Maintain Productivity High Standards
We believe in quality over quantity. By keeping our client base limited for each virtual assistant, we can maintain the highest standards of service. This means timely responses, efficient task management, high productivity, and a proactive approach to assisting you.
Build Meaningful Partnerships
We're not just here to complete tasks; we're here to build lasting partnerships. With a manageable workload, our virtual assistants have the opportunity to foster strong relationships with each client. This enables us to anticipate your needs and provide insightful support.
Adapt and Grow
Your needs evolve, and so do we. By keeping our capacity well above demand, we are prepared to accommodate changes in your workload, schedule, and priorities. Flexibility is a cornerstone of our service.
At Pūmau Business, we're not interested in being the biggest – we're committed to being the best. Our approach to onboarding ensures that you're not just another client; you're a valued partner on a journey to increased productivity and success.
